Terms of Service

1. The service

Toka provides a multi-tenant CRM for real estate agencies, including property and client management, a public agency website, AI-assisted content and image tools, and related features. We may add, change or remove features over time.

2. Accounts & eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and for your team members' use. Accounts are for business use by real estate agencies and their staff.

3. Acceptable use

• No unlawful, infringing, or misleading content or listings.
• No uploading of personal data you have no lawful basis to process.
• No attempts to breach security, access other tenants' data, or disrupt the Service.
• No reselling or sharing access outside your subscription.

4. Plans, billing & cancellation

Paid plans are billed in advance on the cadence shown at purchase. Prices exclude VAT unless stated. There is no annual lock-in on monthly plans — you may cancel at any time, effective at the end of the current billing period. On cancellation we provide an export of your data as described in our Privacy Policy.

5. Customer data & privacy

You retain ownership of the data you and your clients put into Toka. For data your agency uploads about its own clients, owners and leads, your agency is the data controller and we act as processor. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

6. AI features

AI-generated descriptions, images and other outputs are provided to assist you and may contain errors. You are responsible for reviewing and approving any AI output before publishing or relying on it.

7. Intellectual property

The Service, including its software, design and brand, is owned by Toka. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep all rights in your own content.

8. Third-party services

The Service integrates third-party providers (e.g. AWS, Meta / Instagram, Cloudflare). Your use of those integrations may be subject to their own terms. Sub-processors are listed in the Privacy Policy.

9. Warranties & liability

The Service is provided on a commercially reasonable "as is" basis. To the extent permitted by law, we exclude implied warranties and limit our aggregate liability to the fees you paid in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

10. Term & termination

These Terms apply while you use the Service. We may suspend or terminate access for material breach, non-payment, or unlawful use. You may stop using the Service at any time.

11. Changes

We may update these Terms. Material changes will be notified in-app or by email. Continued use after changes take effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of Albania. Disputes are subject to the competent courts of Tirana, without prejudice to any mandatory consumer protections.